I'm
David Moore
About Me
My name is David Moore, and I have a passion for Information Technology and all things tech-related. With 8 years of experience in the IT industry, I have gained a wealth of knowledge and expertise in a variety of areas. From software development and system administration to management and team leadership, I have honed my skills and built a strong foundation for success. Throughout my career, I have worked with a diverse range of technologies and platforms. I have also had the opportunity to collaborate with cross-functional teams, ensuring that projects are delivered on time, within budget, and to the highest possible standard.
Hire MeSoftware Deployment
85%
Technical Support
80%
Development
50%
Keyboard Enthusiast
95%
Education
Bachelors Degree in Information Technology
Western Governors University
I am currently enrolled in an Accelerated degree program, which will lead me to a Master's Degree program in IT Management upon completion.
.NET Development Bootcamp
Attending CoderCamps, Circumlium includes: Development web apps using ASP.NET, HTML5, JavaScript, AngularJS, Boot Strap, and Google Web APIs. - Designing data models and creating SQL databases.
CompTIA A + Certification
The CompTIA A+ certification covers a wide range of topics, including hardware, software, networking, and security.
ITIL 4 Foundation Certification
The ITIL 4 Foundation covers fundamental concepts of service management, including the ITIL Service Value System, the four dimensions of service management, key principles, and general management practices, equipping individuals with the knowledge to understand and apply ITIL for improved IT service delivery.
Experience
Panda Restaurant Group
Rosemead, CA
Network Technical Analyst
Monitored and maintained network infrastructure for 2300+ Stores across multiple brands, ensuring 99% uptime by resolving connectivity issues and performing hardware and software upgrades, utilizing Fortinet and Solarwinds. Managed network infrastructure upgrades that improved system reliability by incorporating Fortinet routers, firewalls, and switches to enhance security and performance using SD-WAN. Collaborated remotely with on-site vendors to implement internet services and install state-of-the-art network solutions at various stores. Implemented network security protocols and managed switch configurations, ensuring updated PCI DSS compliance and company security standards. Facilitated a comprehensive network project, utilizing Fortinet routers and switches over the project duration. Optimized network performance by implementing advanced monitoring tools to analyze complex network systems
Taco Bell
Irvine, CA
Software Deployment Analyst
Planned, executed, and monitored OTA and Retrofit Software deployments. This included working with the development team to gather requirements and execute plans. Monitored software deployments and troubleshooting: This includes tracking deployment progress, identifying any issues, and resolving them, as well as communicating the status to stakeholders.
Yaamava'
Highland, CA
High Limit Table Games Dealer
Paid winning bets and collected losing bets with a table maximum of $25,000. Supervised a table chip rack valued up to $1,000,000. Ensured the security and integrity of the game. Verified currency and deposits in addition to gaming-related paperwork. Achieved an accuracy rate of 99% while maintaining a rate of 300 hands per hour
Inside Real Estate
Oceanside, CA
Help Desk Specialist / Web Developer
Assisted customers via phone and remote access to resolve complex issues involving multiple software, failed services, and intermittent errors. Minimized customer service escalations by 40% with proactive problem identification and data-driven solutions, increasing customer satisfaction. Successfully facilitated remote access to diagnose and troubleshoot technical issues, resolving 95% of all queries within specified SLAs. Developed web solutions for new clients, including managing CRM databases
Thermal Shipping Solutions
Novato, CA
.Net Developer
Developed LINQ queries connecting and sorting 5 different SQL databases. Designed and developed UI/UX using DevExpress, Increased website interaction by 50%. Connected external APIs to the current solution. Built logic to provide a better product flow and design, resulting in a 20% increase in revenue.